Hosp Unit 1.00 Test

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

• Property supervisor

• Maintenance manager

• Front-desk supervisor

• Housekeeping manager

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

• Lodging accommodations

• Means of transportation

• Food and beverage

• Entertainment

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

• They all require lodging accommodations.

• They all provide entertainment.

• They are dissimilar.

• They are interrelated.

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

• Climate

• Low cost

• Geography

• Heritage tourism

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

Which type of tourism organization is funded by state- or local-level tax dollars?

• Professional development association

• Sole proprietorship

• Government agency

• Chamber of commerce

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

• To serve the hotel guests

• To entertain banquet guests

• To maintain an attractive facility

• To provide a high-quality dining experience

Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

• Travel

• Lodging

• Recreation

• Business

Why is it important for employees of a tour company from different departments to work together to satisfy tourists' needs?

• To achieve the company's goals

• To maximize negotiation leverage

• To improve the company's brand

• To monitor trends in the tourism industry

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

• Valet

• Bell services

• Concierge

• Chauffeur