CU2 Level 3

If Packing List indicates the total quantity of products as 30 cartons but in physical count only 28 cartons. What document would you use prior to informing the customer of the shortage?

• Tally Sheet

• Costing sheet

• Spreadsheet

• Safety Data Sheet

What is the most effective communication media for a Customer Services department o update and inform customers on shipment status?

• By using post

• By using e-mail

• By using Fax Machine

• By using courier services

Your overseas agent in CHINA sent you a pre-alert via email for an Air-Freight shipment estimated to arrive at Kuala Lumpur (ETA KUL) on 17th November 2020 for clearance purposes What is the document needed to be attached together with the email?

• Airway bill, Invoice, Packing List & Consolidation Manifest

• Airway bill, Packing List, Purchase Order & Delivery Order, Airwaybill

• Airway bill, Purchase Order, Delivery Order & Bill of Lading

• Airway bill, Delivery Order, Bill of Lading and Letter of Credit,

Which of the following hazards can occur in the absence of proper handling of Import Or Export cargo?

• Cargo is carefully lifted into / from truck

• Cargo slip and drop from truck during loading and unloading

• Cargo are handled using proper Personal Protective Equipment (PPE)

• Cargo handling of cargo must be done with safety and security of all days

What is the responsibility of a Customer Service Supervisor in solving grievances of customers for wrong Shipping Schedule  ?

• Divert the attention to Transportation team to solve Delivery arrangement

• Divert the attention to Customs Department to rearrange Customs Documentation

• Divert the attention to Air Freight department to solve Air Freight Schedule team to solve

• Divert the attention to Sea Freight department to solve Sea Freight Schedule team to solve

Which party will be involved, if a cargo was found damaged upon arrival at the port terminal warehouse?

• The security officer

• The haulier company

• The Police Department

• The Port Terminal Authority

Which of the document below need Shipper or Consignee approval by Customer Service before Submission

• Invoice

• Customs Form

• Console Manifest

• Damaged Survey Report

_____________ should be located in such a way as to provide the highest quality service to potential user within a given budget

• Direct routes

• Transit routes

• Bypass routes

• Alternate routes

What is the meaning of the abbreviation of DDU in International Commercial Terms (INCOTERM)?

• Delivery Duty Paid

• Delivery Duty Unpaid

• Delivery Duty at Place

• Duty Determine Unpaid

The OGA (Other Government Agencies) that is responsible for issuing the ATA    Carnet for temporary export appointed by the custom department is______________

• MOF (Ministry of Finance)

• MOA (Ministry of Agricultural)

• MITI (Ministry of International Trade and Industry)

• Ministry of Human Resources