Unit 3 - AOS3 - Business Management

What is operations management?

• The processes and procedures that transforms inputs into outputs.

• The effective management of the formal relationship between the employer and employee.

• It is what the business goes through to become a registered company and a separate legal entity.

• It is any alteration in the internal and external environment.

Which of the following is NOT an element of an operations system?

• Inputs

• Processes

• Resources

• Output

What is a manufacturing business?

• A business that transforms inputs into a tangible output.

• A business that transforms inputs into an intangible output.

_______ _______ is the use of inspections at various points in the production process to check for problems and defects.

Quality assurance is considered a reactive approach.

• True

• False

Which of the following is NOT a key principle in the total quality management strategy?

• Customer Focus

• Open Communication

• Continuous Improvement

• Employee Empowerment

"The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs are available when required in the operations system" is the definition of ... ?

• Lean Management

• Technological Developments

• Quality

• Materials Management

What are the four strategies in lean management?

• Pull, One Time, Takt and Zero Waste

• Pull, One Piece, Takt and Zero Defects

• Push, Two Piece, Takt and Zero Defects

• Pull, One at a Time, Takt and Zero Waste

CSR stands for ... ?

• Corporate Social Responsibility

• Corporate Socially Requirement

• Corporate Strong Responsibility

• Corporately Socially Right

______ ___________ is when a part of the business's operations is transferred to an external person or business in another country.