FO operation

FO operation

University

10 Qs

quiz-placeholder

Similar activities

Chapter 3: The Lodging Industry

Chapter 3: The Lodging Industry

University

15 Qs

INTRO TO HOSPITALITY

INTRO TO HOSPITALITY

University

10 Qs

Hospitality and Tourism Essentials

Hospitality and Tourism Essentials

12th Grade - University

15 Qs

FO Quiz

FO Quiz

University

10 Qs

UC 1: Provide housekeeping services to guest

UC 1: Provide housekeeping services to guest

12th Grade - University

10 Qs

Cash and credit control

Cash and credit control

University

10 Qs

TMPE 212

TMPE 212

University

10 Qs

Rooms Divsion

Rooms Divsion

University

12 Qs

FO operation

FO operation

Assessment

Quiz

Other

University

Medium

Created by

Ichwan masnadi

Used 8+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a characteristic of the lodging industry, except?

Emphasis on safety, cleanliness, and service.

Inseparability of manufacture and sales

Labor intensive

Immortality

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a businessperson need when staying in a hotel, expect?

Clean room

safe environment

impolite from employees

respectful from employees

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a family need when staying in a hotel, expect?

safe environment

Dirty room

polite from employees

respectful from employees

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what is businessperson wants when stay in hotel?

High-speed internet access in the room

Swimming pool

Babysitting services

Roll away bed

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The motto "We Are Ladies and Gentlemen Serving Ladies and Gentlemen" is often associated with?

Accor group

the Ritz-Carlton hotel chain

Hyatt hotel chain

OYO international group

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"We Are Ladies and Gentlemen Serving Ladies and Gentlemen" what is the meaning of this motto, except?

This motto conveys the commitment of the hotel's staff to provide the highest level of service and hospitality to all guests, treating them with the utmost respect, courtesy, and professionalism.

In essence, it emphasizes that both the guests and the hotel staff are regarded as "Ladies and Gentlemen," and this mutual respect is the foundation of the service culture within the Ritz-Carlton brand.

It reflects the expectation that guests will be treated as esteemed individuals, and the staff will conduct themselves with the same level of courtesy and refinement.

Social class discrimination and that only a select group of people can stay or dine at the establishment.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can we classify hotels?

By Guest Room Rental Charges

The quality of room service

The availability of free Wi-Fi

The color of the hotel's exterior

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?