Sales II - 1.01

Sales II - 1.01

12th Grade

11 Qs

quiz-placeholder

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Sales II - 1.01

Sales II - 1.01

Assessment

Quiz

Business

12th Grade

Medium

Used 23+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first few minutes that a salesperson spends with customers/clients - this is known as

Sales Opening

Initial Contact

First Impression

Body Language

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first line(s) salespeople say to prospective customers/clients - this is known as

Sales Opening

Initial Contact

First Impression

Body Language

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Salespeople can use their initial contact time with customers to do all of the following EXCEPT

Create favorable impressions

Gain customer confidence

Tell a funny joke

Put customers at ease

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All of the following are factors affecting the choice of techniques for establishing relationships EXCEPT

the internet

past experience

customers are not actually aware of their needs

word of mouth

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This characteristic of effective sales openings = can provide an element of surprise, making the receiver more likely to carry on the conversation.

Appeal to people's emotions

Make an attention-grabbing statement

Ask a question

Show that you've done research

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This characteristic of effective sales openings = begin a presentation with facts about the listener's company or role, it shows your interest and engagement with their brand.

Appeal to people's emotions

Make an attention-grabbing statement

Ask a question

Show that you've done research

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This characteristic of effective sales openings = Trying to produce an emotional response from your customer/client is a tactic you can use to engage your listener and make them want to learn more.

Appeal to people's emotions

Make an attention-grabbing statement

Ask a question

Show that you've done research

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