P2KP Service Level Agreement (SLA)

P2KP Service Level Agreement (SLA)

Professional Development

10 Qs

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P2KP Service Level Agreement (SLA)

P2KP Service Level Agreement (SLA)

Assessment

Quiz

Specialty

Professional Development

Easy

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pabean aceh

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Peraturan yang mengatur tentang pelayanan publik

UU No 25 Th 2009

UU No 25 Th 2010

UU No 29 Th 2005

UU No 12 Th 2005

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Perilaku Pelaksana Pelayan Publik, kecuali

Tidak Transparan

Adil dan Tidak Diskriminatif

Cermat

Patuh pada perintah atasan yang sah dan wajar

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ada berapa perilaku utama Kementerian Keuangan

10

5

15

7

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Frontliner secara umum, antara lain, kecuali

Unit kebersihan

Unit yang menangani keamanan dalam dan luar

Unit penerimaan dokumen

Unit layanan informasi dan penanganan keluhan pengguna jasa

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Etika Petugas Layanan Penerimaan Form Customs Declaration

Periksa isian Form secara singkat

Posisi sambal duduk

Mengambil Form Customs Declaration dengan tangan kiri

Memberi izin penumpang untuk tidak mengisi Form Customs Declaration

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Proses pembukaan saat mengawali layanan kecuali:

Mengusir pengguna layanan

Berdiri saat menyambut kedatangan Pengguna Jasa

Lakukan kontak mata.

Berikan salam : “Selamat Pagi/Siang/Sore/Malam”.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hal yang tidak boleh dilakukan saat pelayanan Bandara, kecuali:

Memberi arahan terkait IMEI kepada penumpang

Makan, minum atau merokok di area layanan atau di tempat terbuka

Bersenda gurau di area layanan penumpang.

Menggunakan sandal atau selop atau tanpa alas kaki di area layanan  penumpang.

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