Formative : Chapter 1 - Office Competencies

____________ refers to organizing, maintaining, and accessing data.  Transmission refers to sharing information both within and outside the organization.

• General Managing and Communicating

• Data Processing

• Word Processing

• Information Management and Transmission

Which one of the basic competencies needed below is not suitable for data processing?

• Ability to be consistently accurate

• Keyboarding with speed and accuracy

• Knowledge of arithmetic process and statistical method

• Proficiency with spreadsheet, database, and related software programs

_________________  is creating written documents such as letters or reports by using software programs and computers.  Usually these documents are shared in printed form.  However, they may also be shared and read online.

• Data processing

• Word processing

• General managing and communicating

• Information management and transmission

____________________  means establishing and maintaining high standards in how work is done and in the creation and delivery of goods and services.

• Total Quality Management (TQM)

• Continuous Improvement

• Global Market Place

• Ethical Standards

Many international organization workforce are those who come from diversity of ethnic and cultural backgrounds. This statement refers to:

• Global marketplace

• Diversity improvement

• Continuous improvement

• Diversity

____________ refer to sharing information both within and outside the organization.

• Production

• Transmission

• Documentation

• Communication

There are many issues that affect the success of a company in achieving its goals. Which of the following is the issues related with the satisfaction survey conducted by companies?

• Ethical Standard

• Global Marketplace

• Customer Satisfaction

• Total Quality Management

Companies expect all employees to be ___________ in efforts to increase productivity and meet company goals.

• Reliable and cooperative

• Hardworking and workaholic

• Thankful and patience

• Sincere and reliable