E4E5 Billing problems and revenue analysis

TELEPHONE FAULT COMPLAINTS CAN BE BOOKED ON

• 198
• 101
• 197
• 102

GRIEVANCES OF A CUSTOMER CAN BE BOOKED ON

• 1094
• 1092
• 1093
• 1090

THE OPEN HOUSE SESSION IS GENERALLY PRESIDED OVER BY

• GM
• IFA
• DE
• DGM/AM

SSA LEVEL TELEPHONE ADALATS ARE HELD ONCE IN

• 3 MONTHS
• 1 MONTH
• 2 MONTHS
• 6 MONTHS

TAC MEETS ONCE IN EVERY

• 6 MONTHS
• 3 MONTHS
• 1 YEAR
• NONE OF THESE

THE APPELATE AUTHOURITY FOR SSA LEVEL ADALAT

• CMD
• HEAD OF SSA
• HOC
• NONE OF THESE

TO AVOID/MINIMISE EMCs THIS ACTION IS REQD BY EXG I/C.

• SUB COMPLAINT
• NO ACTION
• PREVENTIVE ACTION
• NONE OF THESE

THE OFFICER NOMINATED TO DEAL WITH EMCs IS KNOWN AS

• CUSTOMER RELATION OFFICER
• NODAL OFFICER
• LAISION OFFICER
• AUTHOURISED OFFICER

IMMEDIATELY ON NOTICE OF SPURT

• THE LINE CAN BE DISCONNECTED
• SUBSCRIBER TO BE CONTACTED
• LINE TO OBSERVED
• INTERIM BILL TO ISSUE

IF CALLS ARE HEAVY,AO TR CAN

• ISSUE AN INTERIM BILL
• ISSUE A PROVISIONAL BILL
• ISSUE A FINAL BILL
• ISSUE A SPLIT BILL