Listening

1. Which of the following is NOT a step in the listening process?

• Understanding
• Hearing
• Reflecting
• Focusing attention

2. Which type of listening allows the listener to solve problems or persuade the speaker?

• Active listening
• Casual listening

3. Casual listening requires the listener to pay more attention than active listening.

• True
• False

4. When you listen to your favorite musical artist’s new song, you are likely engaging in which type of listening?

• Active listening
• Casual listening

5. One poor listening habit is failing to notice __________.

• The response of other listeners
• The number and characteristics of other listeners
• The speaker's facial expression
• The speaker’s attire

6. Casual listening is sometimes called which of the following?

• Observing
• Hearing
• Inactive listening
• Passive listening

7. According to the presentation, which percentage of the information adults receive is gained through listening?

• 90%
• 85%
• 80%
• 75%

8. A listener should tilt his face away from the speaker and lean against the back of the chair to show interest in the conversation.

• True
• False

9. A listener should pick out main points rather than fixating on the details.

• True
• False

10. Which of the following is NOT a suggested form of feedback which can convey interest and provide for further clarification and explanation?

• Restating the message
• Asking a question
• Smiling and nodding
• Sharing a similar experience