ESI Quiz

What does PA stand for?

• A father

• Prior Authorization

• Patient Association

• Phone Associate

What does the "Scripts" part in Express Scripts stand for?

• A movie script

• Handwriting

• Lyrics

• Prescriptions

When was Express Scripts founded?

• 1974

• 1980

• 1986

• 1999

Express Scripts is a

With what company did Express Scripts merge with?

• Cigna

• McDonalds

• CVS

• Alorica

Draw the Express Scripts LOGO!

How long does the Standard Free shipping take?

• 1-2 Business Days

• 4 Calendar Days

• 3-5 Business Days

• 3-5 Calendar Days

What does PCA stand for?

• Pacific Coast Academy

• Pacient Care Associate

• Patient Care Advocate

• Personal Computer Activity

When the medicine doesn't have a Brand name it is a

Before we disclose important information to the a caller we must

• Build Rapport

• Make sure they can hear us

• Put the caller on hold

• Authenticate the account