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Knowledge Check Part 2

Authored by patricia galang

Professional Development

Professional Development

Used 1+ times

Knowledge Check Part 2
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Carshield is the Administrator of contracts.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

American Auto Shield is both the Administrator and the Obligor.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

PWI contracts are tailored for the customer experience.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can we search for CH contracts or Claims in CMS?

Customer Search

Google

Universal Search

Universal Search and Customer Search

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are able to log an interaction and claim when a repair facility calls in. 

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long is the waiting period for a Term contract?

30 days or 1000 miles.

30 days and 1000 miles.

20 days or 500 miles.

20 days and 500 miles.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Repair Sentry contracts do not have a waiting period.

TRUE

FALSE

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