Chapter 9 Vocabulary

An informal written message used to communicate within a company or organization is a

• report

• memo

• E-mail

• letter

Hearing a message and responding to improve mutual understanding is

• active listening

• body language

• verbal communication

• telephone etiquette

A set of guidelines for appropriate behavior on the Internet is

• etiquette

• videoconferencing

• feedback

• netiquette

The sending and receiving of messages without the use of words is:

• verbal communication

• feedback

• nonverbal communication

• videoconferencing

Talking with and seeing other people through two-way video and audio transmissions is

• videoconferencing

• verbal communication

• teleconferencing

• Neither

The person receiving the message is the

• sender

• receiver

• reporter

• Neither

A formal written message that is typically sent by mail is a

• note

• report

• memo

• business letter

A form of nonverbal communication in which messages are sent through body movements, posture, facial expressions, and hand gestures.

• verbal communication

• body language

• nonverbal communication

• telephone etiquette

A document used to present information in a clear and concise manner is a

• report

• memo

• letter

• fax

Talking by telephone with multiple people in multiple places at the same time is

• texting

• teleconferencing

• videoconferencing

• Neither