ITIL4 part8

Which practice nurtures links with stakeholders at strategic and tactical levels?

• A. Supplier management
  

• B. Relationship management

• C. Service desk
  

• D. Service level management

Which practice has a purpose that includes managing authentication and non-repudiation?

• A. Information security management

• B. Change enablement
  

• C. Service conguration management

• D. IT asset management

Which statement about service offerings is CORRECT?

• A. The same product can be used as a basis for more than one service offering
  

• B. Service offerings include the transfer of goods from the consumer to the provider

• C. Service offerings describe service actions performed by users
  

• D. Each service should be described to consumers as a single service offering

What is a problem that has been analyzed but has not been resolved?

• A. Workaround

• B. Incident
  

• C. Known error

• D. Event

What ensures that a service provider and a service consumer continually co-create value?

• A. Service consumption
  

• B. Service offerings
  

• C. Service relationship management

• D. Service level management

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

• A. Minimum viable product

• B. Feedback loop
  

• C. Analysis paralysis
  

• D. Direct observation

What is the denition of 'service management'?

• A. A result for a stakeholder enabled by one or more outputs
  

• B. A formal description of one or more services, designed to address the needs of a target consumer group
  

• C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

• D. A set of specialized organizational capabilities for enabling value for customers in the form of services

Which is a description of service provision?

• A. A way to help create value by facilitating outcomes that service consumers need
  

• B. Activities that an organization performs to deliver services
  

• C. A formal description of one or more services, designed to address the needs of a service consumer

• D. Cooperation between two organizations to ensure that a service delivers value

How is a 'continual improvement register' used?

• A. To provide a structured approach to implementing improvements

• B. To authorize changes to implement improvement initiatives
  

• C. To organize past, present, and future improvement ideas
  

• D. To record requests for provision of a resource or service

Which is an input to the service value system?

• A. A need from consumers for new or changed services.
  

• B. The system of directing and controlling an organization
  

• C. A model to help meet stakeholders' expectations
  

• D. Recommendations to help an organization in all aspects of its work