Which of the following would be an appropriate use of language in an email?

"Yep yep let me run that by the team and get on that tip top."

The most common workplace injuries are?

injuries due to improper lifting

injuries due to workplace violence

Bill: "I'm not getting the shifts I want. I only got 6 hours this week. I can't make my rent this month." What's the problem Bill is facing?

he isn't getting enough hours and worries about the financial consequences

he doesn't like the times when he works

he wants to work in a different part of the store

Which of the following is a SMART goal?

I will increase my monthly sales volume by 20% by the end of March.

I will increase my sales volume until my manager is happy with my performance.

I will increase my monthly sales volume every month.

A job description typically contains?

a description of the job's responsibilities

the specific career path for an individual starting with the company in this position

the exact hours that a person in this job works each week.

When describing your skills and experience, it's important to?

use sentences directly from the job description

list the names of your co-workers

Which of the following comments would be inappropriate in a social media post?

Quit my job today! No more being exploited and unappreciated!

I'm looking for a sales position if you know anyone feel free to mention me!

Joe send me your demo reel and I'll talk to my producer friend about you

Thanks to Walgreens for filling my prescription so quickly!

Which of the following phrases is an example of positive feedback given to an employee?

Phil you've really improved your stocking speed.

Julie your productivity scores are very low and need to improve.

Max you need to start showing up on time.

Emily you have so much potential.

A vertical career path is one in which someone?

takes on roles with increasing responsibilities that are in the same part of the company

makes a series of moves some of which are lateral

stays in the same role but takes on a larger workload

CSS Practice Exam 3

Quiz

•

Business

•

9th - 12th Grade

•

Practice Problem

•

Medium

Your Resource Access

Used 7+ times

FREE Resource

28 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is a customer body language cue?

a customer asking "Where is the laundry detergent?"

a customer asking her friend for the car keys

a customer rolling his eyes while looking around

a customer saying "I wish you still carried large bottles of Tide."

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When is it an OK time to temporarily leave one customer in order to go help a second customer?

when the first customer is being difficult

when the first customer is looking at alternate products

when the first customer seems likely to make a purchase

when the first customer doesn't appear to really be likely to buy anything

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What's the specific term for the action a retailer makes to address a service failure?

service recovery

customer service

quality service

service process

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT a step you should take as part of the service recovery process?

apologize and thank the customer for bringing the issue to your attention

apologize and let them know you will contact the manager

listen carefully to the customer's explanation

tell the customer that they need to do something such as provide more information

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The collective group of customers served by a particular retailer are referred to as that retailer's?

clientele

competitors

employees

management

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT an area of foundational knowledge that retailers look for in all employees?

reading

writing

sales skills

math

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following describes a communicator who is straight to the point?

analytical

functional

intuitive

personal

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CSS Practice Exam 3

28 questions

Which of the following is a customer body language cue?

When is it an OK time to temporarily leave one customer in order to go help a second customer?

What's the specific term for the action a retailer makes to address a service failure?

Which of the following is NOT a step you should take as part of the service recovery process?

The collective group of customers served by a particular retailer are referred to as that retailer's?

Which of the following is NOT an area of foundational knowledge that retailers look for in all employees?

Which of the following describes a communicator who is straight to the point?

Which of the following describes a communicator who wants to process, detail, timelines and well-thought-out plans?

Which of the following describes a communicator who wants to hear about big-picture ideas?

Which of the following describes a communicator who values relationships and connecting with people?

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