RIF Practice Exam 2

RIF Practice Exam 2

9th - 12th Grade

36 Qs

quiz-placeholder

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RIF Practice Exam 2

RIF Practice Exam 2

Assessment

Quiz

Business

9th - 12th Grade

Hard

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36 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is the term for the overall impression gathered from the information that is seen, heard, and experienced by customers who encounter a business, its products, and services?
company brand
brand promise
positive feeling
company promise

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following best defines quality customer service?
adhering to company policies when processing returns
doing exactly what the company procedures say to do
delivering a positive, memorable experience that is more than what the customer expected
offering free items to customers in order to keep them coming back

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

After one negative experience, approximately what percentage of people say they will never do business with that company again?
10%
20%
75%
50%

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT a step in the basic selling process?
make a connection
personalize service
assess needs
recite product features

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?
an open-ended question
a leading question
an open question
a closed-ended question

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?
a leading question
an open question
an open-ended question
a closed-ended question

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?
patient listening
active listening
foundational listening
passive listening

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