Construction of a 3,000-square-foot single family home renovation in a temperate climate is completed in February. In June, the owner notifies the architect and contractor that the engineered wood floor planks in the living room are buckling. The contractor repairs the floors, but three months later the living room floor planks buckle again.
The contractor then sends a proposal to the owner to install a different floor product and notes that the product specified by the architect was inappropriate for the climate. The architect confirms with the manufacturer that there is no issue with the climate, product, or the owner's use of the floor.
What should the architect recommend?