Reception The HIS

What is Reception and can you explain task and duties of receptionist ?

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Answer explanation

The machine that used for creating room key at hotels called

• ETFPOS

• Marker

• Card Encoder

• EDC

Prepare reception area for service involve some aspect, except

• Reception diary

• Proper grooming

• Handover

• Scheduling

List that provides data for guest arrival today and other personal data in hotels enterprise called

• Expected arrival list

• Guest in house list

• Departure guest list

• Daily summary reconciliation

When receptionist allocate the room with special request what need to assure, please mention and describe

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Where to distributes document of expected arrival list and please give the example of each function

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Perform check in functions is receptionist can perform handling check in guest in______________ manners and based on the standards

Please mention 6 characteristic that need by receptionist during welcoming guest

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What is step by step during handling walk in guest, please mention and explain it

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Sometime receptionist can decline a guest if appropriate, could you give a reason why it possible to happen

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