Front Office Exam - Magway

A telephone operator who manages the switchboard and coordinates wake-up calls.

• True

• False

Reservation systems may issue a reservation confirmation, cancellation number.

• True

• False

Always display or count cash in public ----------------.

Not clean as your work pick up any trask in your work area.

• True

• False

Guest who come in hotel without reservation is ---------------- guest.

Which folio that contains the accounts of more than one guest.

• Guest folio

• Non guest folio

• Master folio

• Employee folio

In large hotel reservation manager will take care of reservation & telephone operator.

• True

• False

Stationary, postcard, pen, and laundry beg.The abive statement refer to -------------.

• Book shop

• Room feature

• Items on loan

• Guest room amenities

What is complimentary rate?

• suitable for business person

• No charge to the guest

• Rate for those traveling in group

• Rate for guest who are going for holiday

A reservation form to take down all the necessary --------------.