Handling complaints at a restaurant
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•20 Qs
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Handling complaints at a restaurant
Quiz
•
English
•
Professional Development
•
Medium
+32
Standards-aligned
Triya Triya
Used 8+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
"We are afraid we are very busy this evening"
Ask what the problem is
apologise
explain the reason for the problem
offer a solution or compensation
Tags
CCSS.RI.11-12.3
CCSS.RI.6.3
CCSS.RI.7.3
CCSS.RI.8.3
CCSS.RI.9-10.3
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
"We'll pay for it to be cleaned"
Ask what the problem is
apologise
explain the reason for the problem
offer a solution or compensation
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
"May I know what thing is upset you, Madam?"
Ask what the problem is
apologise
explain the reason for the problem
offer a solution or compensation
Tags
CCSS.RL.2.6
CCSS.RL.8.3
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
"We do apologize, Sir"
Ask what the problem is
apologise
explain the reason for the problem
offer a solution or compensation
Tags
CCSS.RL.2.6
CCSS.RL.8.3
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
"There aren't any more tables available"
Ask what the problem is
apologise
explain the reason for the problem
offer a solution or compensation
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
6.
REORDER QUESTION
45 sec • 5 pts
Rearrange the following dialogue into the correct order!
Guest : Waiter, please!
I'd appreciate that. Thank you
Waiter : I do apologize Sir. I am afraid we are short-staffed. I'll see it personally that you are served as soon as possible
Waiter : Yes Sir, how may I help you?
Guest : I ordered my food forty minutes ago!
Tags
CCSS.RL.2.6
CCSS.RL.8.3
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
I am sorry about the service this evening but we are very ...
happy
busy
comfortable
tired
Tags
CCSS.RI.11-12.4
CCSS.RI.9-10.4
CCSS.RL.11-12.4
CCSS.RL.8.4
CCSS.RL.9-10.4
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