Assessment 1MAY25

An Aer Lingus Customer calls and informs you that he received his delayed bag in damaged condition. What will you do?

• Create AHL

• Create DPR

• Create LNF

• RUN CFD

AHL SNNEI74011: Is the bag located ? What details will you provide it to the customer ?

Answer explanation

Yes the bag is located & fwd on flight NF EI387/06JUn

AHL SNNEI74004: Please provide the update on the file .

Answer explanation

The bag is located & fwd on EI110/06JUN

What is the time frame to report a file for:
1. Delayed baggage report
2. Damage Luggage report

• 21 days / 7 days

• 7 Days / 21 Days

• 5 Days/ 30 Days

The customer gives you the below contents to update in his AHL. Please write the category each one will go in.

Sarees

Sunglasses

Dell Laptop

Hair dryer

• Uniform/Optics/Computer/ Hair

• Electronic /Dress/Coat/Weather

• Clothes/Electronic/sports/

AHL SNNEI74009: Please confirm the status of the bags? If the bags are located & what would be the next step?

Answer explanation

Yes , both the bags are located and On-Hand Bag CDGEI10953/ On-Hand Bag CDGEI10952

List the 3 Type of files that we come across while doing our work and give the full form of each.

• AHL - Delayed Baggage Report
  DPR- Damaged Baggage Report
  OHD- On-hand Baggage Report

• LNF- Lost & Found file
  CFD- Convert to damaged file
  CLM- Claims File Report

• TXT- Plain Text
  DOC- Word Open XML File
  CSV- Comma-Separated Values File

AHL MANEI28311 :

1. 1. How many bags are located?

2. 2. Which bag has update ?

3. 3. What is the PNR?

5. 4. What is the customer full first name on her booking?

6. 5. what is the 10 digit tag numbers for bags?

Answer explanation

1. Only 1 bag is located 2. TN01 is assigned for delivery 3. PNR 25KRNN 4. Mrs Faith Hazewood 5. 0027434889 / 0027434888

Customer traveled from JNU-SEA-DUB- AMS with EI and reported a missing baggage report . Please give the below details:
1. File Reference Number
2. What is the 10 digit tag number

3. 3.Where was the bag last scanned.

4. 4. What is the FS?

5. 5. What is the RL?

6. 6. What is the update on the file?

Answer explanation

1. AHL AMSEI16889 2. 0027440395 3. bag was last scanned in SEA 4 . OAL / 54 5. Bag is located & FWD on ---FO EI52/06JUN/EI608/07JUN

AHL IADEI17688: Is the bag located? What details will you give to the customer?

Answer explanation

Yes, the bag is located at DUB & FWD on NF EI117/07JUN