HS113503 Attendance 8-8-23

True/False: India's call centres are criticized by traditionalists for undermining virtues like loyalty and discipline.

• True

• False

True/False: India's call centre sector has experienced a significant increase in its workforce over the past three years.

• True

• False

Attrition rates in Indian call centres have risen to more than 50% per year in the past 18 months.

• True

• False

True/False: Attrition rates in Indian call centres are much higher than those in western call centres.

• True

• False

True/False: According to Noni Chawla, Indian call centre workers nowadays are more likely to stay in a job for a long time.

• True

• False

True/False: The call centre industry in India has always had a sufficient supply of English-speaking graduates.

• True

• False

True/False: To address the problem of attrition, some companies in India have opened call centres in more isolated locations.

• True

• False

Companies have successfully reduced attrition rates by implementing attractive workplace features such as salsa classes.

• True

• False

True/False: Only about 1% of calls in Indian call centres are abusive.

• True

• False

True/False: Most Indian call centre employees consider the industry as a long-term career option.

• True

• False