Event Operations Theory revision

Which of the following is a characteristic of Banqueting?

• Guest agrees on menu and price prior to the conduct of the event

• Accepts walk-in guests

• Allows reservation on the day itself

• Guests are able to order off the A la Carte menu

Answer explanation

Banquet events are planned in advance and guest agrees on menu and price with the Event Manager prior to the event

Which of the following is a responsiblity of the Banquet Director?

• Plan the food menu for an event

• Ensure that the event runs smoothly

• Responsible for long-term planning of the department

• Ensure event setup is done according to BEO

Answer explanation

The Banquet Director is in charge of long term planning and financial performance of the department. The Banquet operations is run by the Banquet Manager

Which of the following is NOT a Social Event?

• Wedding

• Birthday party

• Exhibition

• Prom night

Answer explanation

Corporate events include but is not limited to: seminar, exhibition, product launch, meeting.

Social events include but is not limited to: Weddings, birthday parties, Prom nights etc.

How will a department know if they are involved in an event?

• Receive BEO from Sales/Event Manager

• Receive email from Sales Manager

• Receive call from Sales Manager

• Receive invite from Sales Manager to meet the client

Answer explanation

The Banquet Manager will disseminate the BEO to various departments to inform them of their role in an event

What is NOT a reason for a hotel to outsource audio visual equipment?

• The hotel can charge a higher price to the client

• The hotel can fulfill any AV equipment they lack

• The Sales manager can make a commission from outsourcing

• The hotel will have a variety or large selection of AV equipment for client to choose from

Answer explanation

Any hotel staff should not be receiving any commission from outsourcing

What is NOT required in a cocktail reception setup?

• Chairs

• Cocktail tables

• Table linen

• Centrepiece

Answer explanation

Chairs are not required for a cocktail reception as guests are expected to mingle and walk around

What is required in a meeting table setup?

• Writing pad

• Pen/ Pencil

• Water goblet

• Gift

Answer explanation

Gifts are not a requirement for meeting setup. Usually only used for weddings.

If there is a complaint for an event, who should handle the complaint?

• Head Chef

• Director of Banquet

• Event Manager

• Banquet Manager

Answer explanation

As the Event Manager (Sales department) is the person who first liaise with the client, they should be the one to respond to the complaint.

Complaints happen because...

• They want to get extra value for what they paid

• What was promised to them was not delivered

• Their religious beliefs

• Their bad habit

Answer explanation

If a customer expectation is not met, or if what was promised to them was not delivered they will complain

What is a benefit of service recovery?

• Bad word of mouth

• Loss of reputation

• Returning customers

• Loss of revenue

Answer explanation

If service recovery is done correctly, guests are likely to return and have trust in the company's customer service.