Webstore Review 3

This tool is used to process refund for automated orders:

• Real Control

• No Control

• MPREQ

• MRPEQ

This tool is used to process refund for manual orders:

• Real Control

• MPREQ

• DOMS

• SOVC

If order is in Captured, what should be the status on Real Control to process voiding payment?

• Batched

• Delayed

• Voided

• Multisettle

What is the status of the transaction in Real Control that you can process a refund?

• Delayed

• Voided

• Batched (Multisettle)

• Batched (Rebate Multisettle)

Refund timeframe in MPRQ:

• 3-5 bus days

• 2-3 bus days

• 5-7 bus days

• 7-10 bus days

What are the verification options we have for our New Customer?

(Please choose applicable answers)

• EID

• AID

• CXSS

• Dealer

What are the provinces considered as High Risk in New Customer orders?

• AB

• BC

• ON

• NS

• QC

What are the acceptable IDs for Authentic ID?

• Drivers License

• Passport

• Indian Status Card

• Permanent Resident Card

• Provincial Cards

This is the first degree of verification for our New Customer:

• EID

• Dealer

• AID

• CXSS

What are the 2 types of New Customer orders?

• High Order

• High Risk

• Low Order

• Low Risk