Contact centre departments and duties

What are the duties of the helpline department?

• Assist with any complaints or disputes with our product/service?

• Tickets that have been incorrectly resulted.

• Takes and cancels bets

• Updates client’s bank details.

• Account Queries

Deposits department assists with:

• Credits birthday gifts

• Credit birthday bonuses

• Process branch withdrawals

• Unlock locked-out accounts

• Credit EFT deposits

PHONE-A-BET IS RESPONSIBLE FOR:

• Resolving bet disputes

• Cancelling bets

• Assisting with tickets that have been incorrectly resulted.

• Taking bets telephonically

• Calling customers to update them on our promotions

OUTBOUND DEPARTMENT IS RESPONSIBLE FOR:

• Assist with accounts activations

• Takes bets telephonically

• Telephonically updates clients on our promotions

• Cancels bets

• Convince clients to take bets

WITHDRAWALS DEPARTMENT:

• Process hotline payments

• Completes EFT and cardless withdrawals

• Completes branch withdrawals

• Updates client’s bank details

• Assist with tickets that have been incorrectly paid out.