
Post Test Hari Ke - 2 Tim Semarang
Quiz
•
Professional Development
•
Professional Development
•
Easy
Training Skintific
Used 1+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer Service Boots dinamakan...
Boots Customer Service
Boots Way
Customer Service Excellent
Boots Service Excellent
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ada berapa komponen dalam Boots Way?
1
2
3
4
5
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Memberikan pertanyaan kepada Customer yang berkaitan dengan kebutuhan Customer merupakan poin dari Boots Way....
Welcome
Establish Need
Offer Total Solution
Maximize & Close
Inspire The Next Visit
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Melakukan upselling, crosselling dan Substitusi merupakan hal - hal yang bisa di lakukan dalam Boots Way komponen
Welcome
Establish Need
Offer Total Solution
Maximise & Close
Inspire the next visit
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Di bawah ini merupakan contoh dari komponen Inspire the next visi yaitu...
Menyambut Customer dengan sapaan " Welcome To Boots"
Memberikan saran - saran positif di luar produk yang dapat membantu mempercepat penyelesaian masalah Customer
Memberikan pertanyaan - pertanyaan yang bersifat terbuka
Memberikan info terkait promo, event yang akan berlangsung
Melakukan upselling, crosseling dan substitusi
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mengganti produk yang di cari Customer dengan produk yang memiliki komposisi atau kandungan yang sama merupakan pengertian dari...
Upselling
Crosselling
Substitusi
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Customer datang membeli produk Boots sheet mask 1 pcs, kamu menawarkan Customer untuk menambah pembelian sheet mask, karena sedang promo buy 3 get 3 merupakan contoh dari...
Upselling
Crosselling
Substitusi
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