BAB Test - July 2023

When guests first create an account, what is the timeframe to receive the Welcome Coupon?

• 2 hours
• 24 hours
• 24-48 hours

Can a L1 agentS (Voice,Chat and Email) cancel $10 coupons IN sALESFORCE?

• Yes
• No

The reward certificate starts with?

• 5
• 2

Guest has more than 100 points but they are not converted to certificates. What can be the reason ?

• The Guest opt out while they were accumulating points
• The Guest hasn't activated the automatic special option to receive all coupons

Does the RYV work for US AND Canada?

• Yes, for both
• No, only for US

What is the best option to provide to a Guest that couldn't enjoy the CYC because the month of their birthday has passed already?

• We could offer Birthday Coupon because it will be faster
• We can offer points that will take more time

Guest wants to purchase more than 100 furry friends for a company. What template would you use to respond?

What template should we send if the guest is NOT opted in in GDPR?

If a guest could not apply a gift card to an order and we offer to apply the gift card once the order was placed, what type of FUR should we create?

• Web Order Refund
• Gift Card Request

There is a coupon in the website saying "FREE Shipping in all orders" but the disclaimer says only for 5$50 orders or more. How should you categorize this case?

• Coupons/Mailers
• Place Order - Discount Issues
• Place Order - General Help