T/Mentoring Plan- Week 3

Tour fares will always include: (multiple choices)

• Car rentals

• Flight ticket

• Hotel accommodation

• Sightseeing

Who is responsible for adding the minimum required markup for Tour Fares?

• The minimum markup will be specified by the system or by the experts who provide the option. 

• The Supervisor

• No markup should be added.

How to identify Tour Fare options in the lead?

• It is not visible in the CRM

• In the lead, Tour Fares can be identified in the flight quotes section by the "Package Fare" label, the hotel icon together with the hotel information and the included mark-up requirement.

• In the smart search option

How to identify Tour Fares added by Experts? (multiple choice)

• In the smart search option

• Package fare label

• Expert's name

• Already added mark-up requirement

Identify the best answer for the objection: "I need to talk to my spouse".

• No problem; I may keep the fare for you until you make a decision. 

• Sir, I'm afraid we can lose this wonderful option. Seat availability is changing very quickly, and I can't guarantee anything.

• Right now, I see in the system that there are many seats available for this flight.

• This is the most expensive offer, and the spots are unlimited.

How to respond to the "I need to talk to..." objection?

• Avoid making an appointment; it's a waste of time.

• Ask about the time he or she needs to make the decision and who is the decision-maker.

• Avoid getting both on the call; it may reduce the chance of purchasing. 

• Ask many questions in order to distort the customer's thinking.

AIDA IS an abbreviation of :

• Attention, Information, Desire, Action
  

• Attention, Interest, Desire, Action
  

• Automatic Interprofessional Dealing System
  

• Action, Investment, Differential Advantage

"Prepare -> Connect -> Understand -> Recommend -> Commit -> Act" is the framework of________

• AIDA Selling

• Consultative Selling
  

• Sandler Selling
  

• Challenger Selling

On how many principles is Consultative Solution Selling based?

• 4

• 6

• 5

• 3

What technique is Consultative Selling?

• Argue with the customer. 
  

• Challenge the customer. 
  

• Create arguments to show who is dominant in the conversation. 
  

• Diagnose and act as an expert.