Quiz ACC
Authored by Eliana Santamaria
Other
Professional Development
Used 5+ times
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15 questions
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1.
OPEN ENDED QUESTION
1 min • Ungraded
From which countries we as Agents can provide assistance to the cx?
Evaluate responses using AI:
OFF
2.
MULTIPLE SELECT QUESTION
1 min • 3 pts
What are the actions that we can perform on the cx behalf regarding the email address?
Remove
Add
Change
Confirm
Create a new email
3.
MULTIPLE SELECT QUESTION
1 min • 3 pts
What are the actions that we can perform on the cx behalf regarding the Phone Number?
Add
Change
Remove
Link it to another account
Make primary
4.
MULTIPLE SELECT QUESTION
1 min • 3 pts
What are the actions that we can perform on the cx behalf regarding the address?
Add
Change
Inactivate
Make primary
Confirm
5.
OPEN ENDED QUESTION
1 min • Ungraded
What is mandatory to run if we are the ones making the change in the account?
Evaluate responses using AI:
OFF
6.
MULTIPLE SELECT QUESTION
1 min • 3 pts
How the cx can verify their PayPal account
Add and Confirm Bank account
Request and be approved PayPal Credit
Add and Confirm Email address
Add and Confirm Street address
Add and confirm Phone Number
7.
MULTIPLE SELECT QUESTION
1 min • 3 pts
If a cx is having issues linking a bank account what we should check on our end?
Check if the cx has a care
Review activities/activity log
Review if the account has limitations
Transfer the customer
Hang up the call
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