Quiz ACC

Quiz ACC

Professional Development

15 Qs

quiz-placeholder

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Quiz ACC

Quiz ACC

Assessment

Quiz

Other

Professional Development

Hard

Created by

Eliana Santamaria

Used 5+ times

FREE Resource

15 questions

Show all answers

1.

OPEN ENDED QUESTION

1 min • Ungraded

From which countries we as Agents can provide assistance to the cx?

Evaluate responses using AI:

OFF

2.

MULTIPLE SELECT QUESTION

1 min • 3 pts

What are the actions that we can perform on the cx behalf regarding the email address?

Remove

Add

Change

Confirm

Create a new email

3.

MULTIPLE SELECT QUESTION

1 min • 3 pts

What are the actions that we can perform on the cx behalf regarding the Phone Number?

Add

Change

Remove

Link it to another account

Make primary

4.

MULTIPLE SELECT QUESTION

1 min • 3 pts

What are the actions that we can perform on the cx behalf regarding the address?

Add

Change

Inactivate

Make primary

Confirm

5.

OPEN ENDED QUESTION

1 min • Ungraded

What is mandatory to run if we are the ones making the change in the account?

Evaluate responses using AI:

OFF

6.

MULTIPLE SELECT QUESTION

1 min • 3 pts

How the cx can verify their PayPal account

Add and Confirm Bank account

Request and be approved PayPal Credit

Add and Confirm Email address

Add and Confirm Street address

Add and confirm Phone Number

7.

MULTIPLE SELECT QUESTION

1 min • 3 pts

If a cx is having issues linking a bank account what we should check on our end?

Check if the cx has a care

Review activities/activity log

Review if the account has limitations

Transfer the customer

Hang up the call

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