Update Member address refresher

This represents the member's temporary location when they are away from their permanent address for a length of time.

• Permanent address Change

• Mailing address Change

• Temporary address Change

A temporary address requires start/stop dates.

• True

• False

MID: 900990425

Karry called in to check his address if correct. She stated that she should have the correct address. The address is 5716 Westfall Ave, Harrisburg, OH, 43126.
Does she have the correct address?

• Yes

• No

MID: 900990425

Where in the county does the member reside?

• Cuyahoga

• Jackson

• Franklin

• Delaware

MID: 900990425

Karry stated she will be moving from Ohio to Mexico. What will you do to assist the member?

• Acknowledge and reassure the member then, proceed with getting her new address and advised that changing address such as moving from one state to another can lead to disenrollment and that you may have to transfer the call to the Telesales (UHOne) Department.

• Proceed with changing the address and end the call.

• Acknowledge and reassure the member then, proceed with getting her new address and advised that changing address such as moving from one state to another is possible and will not affect their plan.