La prise de rendez-vous
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La prise de rendez-vous
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Medium
Charlotte FETOUCHE
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quand un client prend un rendez-vous par téléphone, cela s'appelle un rendez-vous physique.
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
De plus en plus de clients apprécient de prendre rendez-vous en ligne.
VRAI
FAUX
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un avantage de la prise de rendez-vous en ligne est le gain de temps pour le coiffeur.
VRAI
FAUX
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un salon équipé d'un système de réservation en ligne n'a plus besoin du téléphone.
VRAI
FAUX
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Une communication téléphonique de qualité contribue à la satisfaction de la clientèle.
VRAI
FAUX
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Une prise de rendez-vous mal notée n'a pas d'impact sur le chiffres d'affaires.
VRAI
FAUX
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le téléphone est pratique parce que l'on peut faire autre chose pendant la communication.
VRAI
FAUX
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