Platforms Review Part 1

It's a Google document where you can find the shipping method that we use for each country we ship to.

• RMA Tracker

• UPS tracking site

• DHL tracking site

• Shipping Rates Dashboard

On Shopify we use ____ as the shipping method for a DDP country.

• DHL Parcel International Direct

• DHL Parcel International Standard

• 2 Day Shipping

• 
  USPS Priority

Between the two QL portals, this portal is used to view the fulfillment status of an order and also the status of a returned item.

• QL Client Portal

• QL Devens

• QL Customer Portal

• QL Dallas

What information should you be looking into to identify if a return can be refunded or not.

• Order number

• Product Status and Reason Code

• Receipt date

• Qty Expected and Qty Received

Which of the following transactions can be done using Loop?

• Process a return

• View the inventory

• Cancel an order

• Upgrade the shipping method

The following shipping speeds are available for contiguous US customers.

• Standard (3-10 business days)

• Standard (3-5 business days

• Overnight

• Expedited (2 business days)

If a domestic order is shipped via UPS, we are still able to make changes to the shipping address so long as the customer pays for the shipping upgrade fee of $25.

• True

• False

When are you required to ask for BOL?

• An international order whose tracking appears to be inactive/dead/deactivated OR the package tracking shows 'En route to DHL' after 2 days of shipment from the warehouse.

• An international order where the tracking has been active but the customer is concerned about the shipping timeframe.

• A domestic order whose tracking appears to be inactive/dead/deactivated or the package tracking shows 'Label Created' after 2 days of shipment from the warehouse.

• Tracking number appears as 'delivered'.

Which tab do you select to check on the return status on QL Customer Portal?

• Purchase orders

• Inventory

• Shipping

• RMA

When placing an order on hold on QL Client Portal, which service level should you select from the drop down?

• UPS Ground

• UPS 2DAY

• Hold

• WILLCALL