Effective Communication CA 05 Level 3

What is the correct definition of assets?

• Asset is a resource controlled by the entity as a result of past events & from which future economic benefits are expected to flow to the entity

• Asset is a program controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity

• Asset is a managing controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity

• Asset is a planning controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity

What are the elements of successful integration to the human resource function?

I. Reduce operating costs

II. Increase operating costs

III. Reduce customer satisfaction & shareholder value

IV. Increase customer satisfaction & shareholder value

• I dan II

• I dan IV

• II dan III

• III dan IV

What are the elements to validate and assess of key development strategies?

I. Company culture

II. Costs of poor quality

III. Company investment

IV. Employee satisfaction

• I, II dan III

• I,II dan IV

• I,III dan IV

• II,III dan IV

The followings are customers basic buying needs pertaining to the product.

( 3 correct answers )

• Durability

• Saleability

• Performance

• Appearance

What are the main products of job analysis?

( 2 correct answers )

• Job vacancies

• Job descriptions

• Job recruitments

• Job specifications

What are the most common reasons for a vacancy to occur?

• Dismissals

• Resignations

• New position

• Filling up vacancy

During the process of Training Need Analysis ( TNA ) various sources are refered to in order to obtain information for analysis. This task includes:

• Data in job descriptions of the employee in personal files.

• Performance appraisal forms which identify individual training needs.

• Questionnaires issued to managers to identify the training need of their subordinates

• Questionnaires issued to managers to identify the training courses they think helpful in their daily functions.

If management feels that resignation of an employee represents a big loss, what would be the appropriate action to be taken before new recruitment is done?

(2 correct answers)

• Remind the staff not to resign

• Examine the reasons for resignation

• There are the plenty of good workers in the market

• Take necessary actions to prevent such occurrences