EXAM: After Sales Servicing (July 20, 2023)

1. The following are examples of amendment requests, except:

• Customer Information

• Due Date

• Term Shortening

• Advance Payment

• Refund

2. True or False. Client will be asked to send the originally signed letter of request for amendment of customer information who is based abroad

• True

• False

3. True or False. ADA Sweep happens at the start of banking day.

• True

• False

4. True or False. For Flexi Loan, auto transfer of payment will happen once the check payment clears and amount paid is enough to close deferred accounts

• True

• False

5. True or False. Clients may request for Change of Due Date any time during the life of the loan.

• True

• False

6. True or False. Increase in Credit Limit is generally allowed if the loan have been serviced for at least 4 months

• True

• False

7. True or False. Rate reduction request can be accommodated within 30 days from the account’s repricing date.

• True

• False

8. True or False. Certification of Outstanding Balance is viewable and printable from ILS.net

• True

• False

9. True or False. If a branch is on local holiday, auto loan accounts are not subject to SCs and penalties, thus payment or waiver is not necessary

• True

• False

10. True or False. Manual renewal of expired Flexi and HCL accounts may be accommodated as long as request is filed within 1 year from expiry date.

• True

• False