A proactive approach to change refers to:

Unit 4 AOS 1 revision

Quiz
•
Business
•
12th Grade
•
Hard
Andrea Pensak
Used 3+ times
FREE Resource
15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a situation where a change is planned and occurs before a business is affected by pressures in its environment.
when a change is unplanned, and takes place after the business has been affected by the pressures from its environment.
poorly managed changes, which normally result in employee resistance.
the most risky form of change.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Key performance indicators can measure the effectiveness of a business. Effectiveness refers to:
how well a business uses the resources needed to achieve a goal.
information taken from a variety of sources, such as accounting reports and marketing statistics.
the business’s share of the total industry sales for a particular good or service.
what degree a business has accomplished the objectives it set out to achieve.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Key performance indicators are best described as:
how well a business uses the resources needed to achieve a goal.
criteria used as a measure of the success, or the efficiency and effectiveness, of a particular area of the business’s performance.
obligation to a business's shareholders, which can also be expressed as an objective.
the core objectives of the business.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Percentage of market share is a common key performance indicator. This refers to:
the business’s share of the total industry sales for a particular good or service, expressed as a percentage.
the business’s total sales for a particular good or service.
a business making a significant profit, which is considered to be a large market share.
all the customers of a particular business.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Productivity is best described as:
a measure of performance that indicates how many outputs are used in the production process.
an increase in the number of sales that a business makes within a particular time period.
reducing the amount of waste in the production process.
a measure of performance that indicates how many inputs (resources) it takes to produce an output (goods or services).
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes the key performance indicator of 'rate of staff absenteeism'?
The number of workers who do not turn up for work when they are scheduled to do so
The number of staff who will need to be replaced, resulting in recruiting and training costs, and the loss of productivity and knowledge
The number of staff who are leaving the business, for whatever reason, and need to be replaced
The number of employees who move on to new businesses for a variety of reasons including promotion, or relocation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
High levels of wastage in a business can lead to:
added value to a good or service.
a reduction in business costs.
a reduction in business efficiency.
an increase in the business's profits.
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