Day 9 Postpaid

Self Help Tolls For Bill summary and details 

• USSD

• WE APP / ECare

• IVR

Detailed Bill Fee Is

• 10 LE

• 5 LE

• 15 LE

Hot Line Status will be...

• after 23 Day from Issuing date

• after 50 Day from Issuing date

• after 190 Day from Issuing date

Cst Can Recive Detailed Bill on Mail

• True

• False

Cst Can change from bill cycle 1 to bill cycle 2 from call center

• True

• False

in case CST line is ( Bar) , CCA can activate line for 24 Hr without any condetions

• True

• False

In case CST asked to follow up with HU Team,, CCA action

• inform him it's not available

• create TT with SLA / 2Hr

• Transfer CST to HU VDN

CSt complaint from pending payment and he paid by Fawry Sub aggregator ,, CCA Action

• Create TT

• Inform him to Follow with Fawry

• inform him to wait 24 Hr

In case mobile service is suspended due to non-payment of the bill, DSL service will also be Suspended

• True

• False

merge 2 bills will can be done for suspended account

• True

• false