Email Etiquette

What is considered proper email etiquette?

• Using a professional and polite tone.
• Writing in all caps.
• Including personal information in your email.
• Using slang and abbreviations.

When is it appropriate to use a reply-all option in an email?

• When the message is relevant and necessary for all recipients.
• When you want to share a joke with everyone.
• When you want to include more people in the conversation.
• To send a thank you message to all recipients.

What is the purpose of including a subject line in an email?

• To give the recipient an idea of the email's content.
• To add an extra line of text at the beginning of the email.
• To indicate the sender's name and contact information.
• To thank the recipient for their time.

What should you consider when choosing an email address for professional communication?

• Using a combination of your name and a professional domain.
• Using your nickname or a funny username.
• Using your favorite hobby as your email address.
• Including numbers and symbols for uniqueness.

What is the appropriate way to use email attachments?

• Only include attachments that are relevant to the email's content.
• Always compress attachments to save space.
• Include personal photos and videos as attachments.
• Include as many attachments as possible to provide more information.

What should you do before hitting the send button on an email?

• Proofread for spelling and grammar mistakes.
• Immediately send the email without reviewing it.
• Add personal opinions and criticisms.
• Include as many emojis as possible for emphasis.

How should you address the recipient in an email?

• Using a polite and appropriate salutation, such as 'Dear Mr./Ms./Dr.' followed by their last name.
• Using a casual greeting, such as 'Hey' or 'What's up'.
• Not addressing the recipient at all.
• Using a generic salutation like 'To whom it may concern'.

When is it appropriate to use CC (carbon copy) in an email?

• When you want to keep someone in the loop without requiring their direct action.
• When you want to forward an email to multiple recipients.
• When you want someone to directly respond to the email.
• When you want to send a confidential message.

What should you avoid using in the body of an email?

• all of the above
• Excessive use of emojis
• Offensive or inappropriate language.
• Long paragraphs with no breaks.

When sending an email, it is important to:

• Use a clear and concise subject line
• Include personal jokes in the subject line
• Write a lengthy subject line
• Leave the subject line empty