L 1 Chapter 4 & 22 quiz

Which is NOT an example of body language?

• Playing with your hair
• Slouching back in your chair
• Foot tapping
• Sneezing

Which part of a written message presents the content or topics of the message?

• Conclusion
• Summary
• Introduction
• Body

Which is a quality of an effective speaker?

• Use nonverbal communication appropriate to the conversation.
• Keep your voice monotone for better understanding.
• Use jargon and slang to bond with the person you are speaking to.
• Speak very loudly so the entire room can hear you.

The process of sending and receiving information by talking, gesturing, or writing is

• messaging.
• communication.
• speaking.
• management.

Which is an exercise in effective listening?

• Assisting the speaker in finishing his or her statements
• Responding emotionally to what the speaker has to say
• Looking down and never making eye contact
• Stopping what you are doing when someone is speaking to you

What is one way to make writing easier?

• Be very creative in your message.
• Write it once and do not second-guess yourself.
• Write your message while you are thinking about it.
• Be brief, simple, and to the point.

The R in SMART goals stands for

• responsible.
• reversible.
• retainable.
• relevant

An operation’s vision statement serves to communicate

• what the organization wants to do now.
• when the organization was created.
• what the organization wants to be in the future.
• whom the organization is serving.

A specific description or statement of what a manager wants to achieve is known as

• a mission.
• an objective.
• a vision.
• a goal

The first step in solving a problem is to

• determine the root cause.
• define the problem.
• document the problem.
• develop an action plan