ISSM Chapter Finance

ROI stands for

• Return on Inflation

• Return on Investment

• Return on Innovation

Tangible benefit is a benefit that does NOT directly affects the company's profits.

• True

• False

We can use a COST WORKSHEET or other Calculators to calculate ROI

• True

• False

___ benefits are benefits that are in "grey" space, or information systems that directly affect profits but are hard to quantify

• Quadrants benefit

• Quasi Benefit

• Intangible benefit

We can separate intangible benefits into (choose more than 1 answer)

• Business Domain

• Technology Domain

• Analogy Domain

• Innovation Domain

___ provides a view of an organisation’s overall performance from four perspectives.

• KPI

• The balanced toolkit

• The balanced scorecard

The ___ method is one of the methods that can be used in the decision-making system by taking into account the factors of perception, preference, experience, and intuition.

• APH

• AHP

AHP can solve complex multicriteria problems into a ___

• hierarchy

• hypothesis

• analysis

KPI stands for

• Key performance innovation

• Key performance initiation

• Key performance indicator

A simulation allows systems engineer to ___ and investigate complex relationship between variables

• edit

• model