Review quiz #1

Efficiency means doing the right things to create the most value for the company.

• True

• False

Which of the following is not a characteristic that distinguishes services from goods?

• Service jobs are unskilled.

• Services are perishable.

• A service is intangible.

• Services are heterogeneous.

The term "value" refers to the relationship between quality and the price paid by the consumer.

• True

• False

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

• True

• False

Automobiles and appliances are classified as "pure goods."

• True

• False

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

• True

• False

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

• True

• False

Lean manufacturing refers to just-in-time production coupled with total quality control.

• True

• False

Which of the following is not a way that operations and supply processes are categorized?

• Planning.

• Returning.

• Selecting.

• Delivering.

Current issues in OSCM do not include _____________.

• managing customer touch points

• increasing global supply chain employment

• making senior management aware that OSCM can be a competitive weapon

• coordinating relationships between organizations