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Uji pemahaman Satpam Juli
Quiz
•
Special Education
•
Professional Development
•
Practice Problem
•
Medium
Apis Jay
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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Berikut merupakan quick win transformasi mutu layanan, kecuali ?
Perbaikan kolaborasi bersama Faskes
Perbaikan Internal BPJS Kesehatan
Keduanya benar
Keduanya salah
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Yang bukan termasuk quick win perbaikan internal BPJS Kesehatan adalah ...
Standarisasi performance layanan di KC
Tingkat pemahaman peserta tentang program JKN
Kecepatan respon pengaduan peserta
Menghilangkan perlakukan diskriminasi
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Yang termasuk quick win kolaborasi bersama Faskes kecuali ...
Penggunaan NIK
Tidak ada iur biaya
Tidak terkendalanya pelayanan peserta dari luar FKTP terdaftar
Pemutakhiran data nomor HP peserta
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Dalam hal peserta yang ingin melakukan rekonsiliasi iuran segmen PBPU/Mandiri, maka peserta diberikan antrian loket ?
Prioritas
PIPP
Administrasi
Langsung mengarahkan ke bagian terkait
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Penekanan perbaikan AOI pada laporan pelaksanaan Gemba terakhir oleh KC dan KAKAB (grup LSS Pelayanan Prima) yaitu ?
Untuk tidak menyampaikan permintaan persyaratan berupa fotokopi
Salam pelayanan prima terbaru
Keduanya benar
Keduanya salah
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Dalam hal Standardisasi Seragam dan Optimalisasi Peran OB, salah satu poinnya yaitu Pembersihan area layanan minimal setiap .... jam sekali.
2
3
4
1
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Dalam hal standardisasi performance layanan di KC, berikut perubahan yang akan dilakukan kecuali ...
Standarisasi aroma ruang layanan
Adanya tanaman/bunga di ruang layanan
Pencabutan protocol covid pada layanan KC/KAKAB
Standarisasi aroma ruang Lemon
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