July MSV

Business (Home furniture) is asking to receive his cash-out through Fawry,

You should-----

• Submit for Fawry form

• Send to him the cash-out template form to fill it

• Advise him that it is not available

• Raise a ticket to the commercial payment team

Business (Toy house) price plan is 3-N, and he is asking to get his money transfer through Fawry,

You should….

• Advise him to fill the template

• Fill Fawry template for him

• Advise him that it is not available for his price plan

• Advise him to send his national ID photo

The customer is asking to change the address,

you should…

• Take the action from the admin dashboard

• Educate the business on how to do it from his dashboard

• Advise the business that it is not allowed as the order is out for pickup

• Raise a ticket to the Hub to take the action

Business (Koky Shop) created an order to be delivered to saint Catherine at Sharm el-Sheikh, and it is received at Ismailia Hub on Thursday 6 July, it will be delivered on...

• Monday 10 July

• It is uncovered area

• Tuesday 11 July

• Sunday 9 July

The business is complaining that the order is damaged, and he is asking to get compensation,

you should----

• Raise a ticket to the investigation team

• Advise the customer that there is no compensation

• Raise a ticket to the Hub

• Raise a ticket to the fulfillment center

The SLA to be on the system RTV in case the order is not delivered is 24 WH

• True

• False

The customer is asking to change the mobile number,

you should ----

^{(choose all the correct answers)}

• Take the action from the admin dashboard

• Raise an open ticket to the first mile Hub

• Educate him to take the action form the business dashboard

• Raise an open ticket to the last mile Hub

• Raise a closed ticket to the last mile Hub

Business (Loly store) is facing an error while he is connecting his Domain,

You should ---

• Educate the customer how to request a tech support call

• Advise the customer to request a tech support call

• Raise a ticket to the tech team

• Advise him to contact his domain provider

To connect a custom domain with Sllr the business has to delete all the DNS records

• True

• False

If the business is asking to make an exchange order from his fulfillment products, you should-----

• Educate him on how to make the order

• Raise a ticket to the fulfillment center

• Advise him to make a new delivery order + CRP order

• Send an email to [e-mail], [e-mail], and CC the AM.