GameStop PRO

How can we search for an account in 1UP? Select all that apply:

• Phone number

• Email address

• PUR ID

• All of the above

Where can we check if points have been redeemed for a certificate?

• Transaction History in 1UP

• Rewards Center

• Account

• Membership Status

Select all that apply for BTS when a customer is not getting their certificate confirmation:

• Reset Cookies and Cache

• Change device

• Reset device

• Try with a different account

• Check login information

True or False, when a customer redeemed the incorrect certificate we can refund the points no matter what:

• True

• False

If the customer redeemed an online certificate, we should be able to see it in the Rewards Center in 1UP

• True

• False

BTS for when a certificate is not working, select all that apply:

• Check which item is the customer trying to apply the discount on

• Check if the certificate is actually for online order

• Check if there is a “Loyalty Transaction” in 1UP

• Check if the item is physical or digital

• Clear cookies and cache and try again

How can we search for a transaction that was made in-store and the points have not been awarded?

• PUR account history in Transaction Finder

• Sterling Console Order Audit

• Order history in Sterling Call Center

• 1UP account history