Chapter 1 - Business Communication, Management & Success - 1st

Business communication is that type of communication that is specifically concerned with:

• Economic Activities

•  Social Activities

• Business Activities

• General Activities

The best definition of ______________ is when you send and receive a message without using words, either spoken or written: 

• Verbal Communication

• Nonverbal Communication

• Dynamic Communication

• Interpersonal Communication

The best definition of ______________ is when you send and receive a message by using words, either spoken or written: 

• Verbal Communication

• Nonverbal Communication

• Dynamic Communication

• Interpersonal Communication

Which one of the following is not Verbal Communication?

• Face-to-Face or Phone Conversations

• Text, E-mail, and Voice Mail Messages

• Pictures

• Letters and Memos

Which one of the following is not Nonverbal Communication?

• Gestures and Body Language

• Company Logos

• Who sits where at a Meeting

• Reports

A ---------- is a prewritten fill-in-the-blank template, designed to fit routine/ standard situations.

• Formal Letter

• Form Letter

• Sales Letter

• Order Letter

According to Henry Mintzberg, managers have three basic jobs, except:

• To collect and convey information.

• To make decisions

• To promote interpersonal unity

• To improve the communication of co-workers

Which of the following is true of school writing?

• The style for school writing is often formal.

• The style of school writing is often informal.

• The purpose of school writing is to meet an organizational need.

• The purpose of school writing is to meet an administrative need.

School writing often follows the traditional essay form, with a thesis statement up front, paragraphs of evidence, and a final concluding paragraph. Whereas business communication is organized to meet the ___________ needs of the reader.

• Complex

• Physical

• Psychological

• General

The audiences for business communication include people _____________ the organization.

• Inside

• Outside

• Both inside and outside

• Only top management