ORGANISE PERSONAL WORK PRIORITIES & DEVELOPMENT

Potential barriers to achieving goals can be due to:

• Your own work style

• Personality

• Workplace skills and experience

• All of the Above

Potential barriers to achieving goals include:

• Poor planning skills

• Inability to say 'No'.

• Poor knowledge in computer use

• Inadequate technical knowledge

• All of the above

If you receive negative feedback you should:

• See it as a learning opportunity

• Ignore it

• Ask for specific examples

• Complain to human resources

If you see a variation in quality standards you should:

• Follow the correct reporting process

• Ignore it, it is not your problem

• Put it right on your own

• Tell your supervisor

To successfully manage and run a business both individual employees and the organisation need to set and achieve work goals and objectives.

• True

• False

‘Work goals’ are defined as

(a)  

• the personal, creative and at times, flexible focuses of employees.

• are the concrete, precise and specific descriptions of what the business needs to achieve.

KPIs are a measure of performance used by organisations and businesses to determine the success and productivity of specific areas within their organisation.

• True

• False

KPIs can be used to motivate staff and give them targets to achieve.

• True

• False

Commissions, extra pay and/or incentives to encourage staff to work harder to achieve them are examples of ways an organisation might use:

• Profits

• Key Performance Indicators

• Not sure

• All of the above

One way to set goals is to use the _____ method.

• Small

• Smell

• Smart

• Crazy