ACQ training

What is a Switch Hold?

• Is when we cant find the address

• a lock that is placed on and address so they cant start services with a new company

• We have not discuss that yet

• When the customer has a Fraud alert on the account

What documents are required to remove POR?

• No document is required.

• Copy of the new occupant statement.

• • Copy of the first and last page (signed of the lease)

  • OR las 2 utility bills from the previous provider (water, gas, electricity)

This situation comes up when a DFNP (disconnection for non payment) or disconnection notice was issues in less than 10 days and a new customer is requesting to have service in the same address.

• a Switch hold

• a POR

• A fraud alert

• a LOIE

What is the time frame for a SH or POR removal?

• 2 hours

• 4 hours

• 24 - 48 hours

• 76 hours

When a customer is switching companies and there is a switch hold, do we need to ask for documentation?

• YES

• NO

• we have not discuss that yet

what documents are needed to remove a Potential Fraud Alert?

• Copy of an ID

  Copy of the lease agreement or closing documents or utility bill

• Just an utility bill under the customer name

• the new occupant statement

What is the time frame for a new meter installation?

• 24 hours

• 2 days

• 7-10 business days

• at any time of today no later than midnight.

What is a guard light - (GRDL)

• Security light outside the property (pole)

• a house

• a business

Can we set up a services for a Guard light?

• NO

• YES

What is a LOIE

• Lost object in ESI

• We have not discuss that yet

• Lights Out in Error