Test Email
Authored by abdul basit baehaqi
Business
Professional Development
Used 8+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Jam berapakah respon email untuk agent shift M?
23:00 sd 07:00
21:00 sd 06:00
00:00 sd 07:00
23:00 sd 06:00
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berapa lama SLA dalam menjawab email nasabah untuk PIC email?
2 JAM
1 JAM
1X24 JAM
5 JAM
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Jika Agent malam (shift M) menemukan email interaksi pukul 20:45 yang belum di balas, apakah yang akan dilakukan?
Lapor ke TL
Mark Done
Balas E-mail nya
Diamkan Saja
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Apa nama menu pencarian history E-mail di Genesys?
Contact Directory
Interaction Search
Knowledge
Semua Jawaban Salah
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berikut pernyataan yang benar, apabila menemukan email yang dikirimkan nasabah tanpa subject?
Saat membalas email harus ditambahkan subject email supaya memudahkan dalam pencatatan atau report
Langsung dibalas tanpa subject email
Melakukan probing kebutuhan nasabah
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Manakah Format penulisan subject email yang benar jika nasabah email tanpa subject?
Jawaban Email Kepada Bapak/ Ibu <Nama Nasabah>
Dear Bapak/Ibu
Informasi jawaban Tanya OCBC NISP
Semua Jawaban SalahTanggapan OCBC NISP Kepada Bapak/ Ibu <Nama Nasabah>
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berikut format penulisan untuk perkenalan diri?
Perkenalkan nama saya (nama CCO), informasi apa yang dapat kami bantu
Perkenalkan saya (nama CCO), Customer Assistant Tanya OCBC NISP yang akan membantu dalam memberikan informasi dan solusi kepada Bapak/Ibu.
Perkenalkan nama kami (nama CCO), ada yang dapat kami bantu hari ini
Perkenalkan saya adalah (nama CCO), Customer Assistant Tanya OCBC NISP yang akan membantu dalam memberikan informasi dan solusi kepada Bapak/Ibu.
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