Quizito

Hoy many hours do you have to solve a inquiry?

• 24

• 12

• 48

• 72

How many GFAs do you have to do with the costumer according to the SOP.

• 2

• 3

• 1

• 0

Is the shipping and delivery considered as a complaint?

• Yes

• No

What's the first step to follow in the workflow of Olympus according to the SOP?

• Check if it's a duplicate

• Clone the complaint

• Escalate

• Review the complaint description

In which situation you must clone the inquiry?

• Two Olympus devices

• Two different costumers and two different devices

• Same device 3 different dates

• All of the above

In the following case:

You have an inquiry where the costumer is complaining about some defects on the Olympus product. 3 days after the costumer make another complaint because he still have same problems with the product. Since the costumer didn't receive any answer the costumer made another complaint.

• 1 original, 2 clones

• 3 clones

• 1 original, 3 duplicates

• 1 original, 2 duplicates

In the following scenario:

The costumer is complaining because he received a different product than the requested.

Is considered this as a complaint?

• True

• False

What we have to do if there is missing information?

• Clone it

• Escalate it as a complaint

• DD

• Close it as non complaint

What is not a medical complaint?

• Damaged package

• Late arrival

• Damaged product

• All of the above

You need to translate only the event description from this languages:

• Chinese

• Italian

• Japanese

• French