June MSV (KSA)

Business (Atman) needs to make a material order

( 40 S flyer, 20 M box, 10 XL flyer, 15 M flyer)

• Send the rest of the order to the Hub

• Advise the customer that the XL flyers is not available

• Send the order to the Hub

• Educate him on how to order it from his dashboard

• The customer can choose whether the system should hide his products from the store when it goes out of stock or show it with the “Show remaining quantity” sign

• True

• False

The consignee is complaining that the star refuses to come to his address,

You should -----

^{(Choose all the correct answers)}

• Raise a ticket to the Hub

• Forward it to [e-mail]

• Forward it Ali Mukhtar

• send an email to  [e-mail]

• Raise a ticket to Ali Mukhtar

Business (Smart home) is requesting flyers, but he exceeds his monthly quota

you should -----

• Advise him to wait for the new month quota

• Send the request to Flyers Validation and Bosta Materials KSA

• Send the request to Flyers Validation

• Sent to [e-mail]

Business (Rengo) Forgot to give all orders to the star on today's pickup, and he wants to create another pickup for the same location today to give us the rest of the orders .....

• Ask him to create a new pickup request before 4 PM to collect orders today

• Create a ticket to the hub to send the star again to the business

• Inform the business that he can create only 1 pickup order per location per day

• 
  Inform him to call the star to get back and collect the rest of orders

Business Salasa is complaining that the sales agent mentioned that we are covering this area.

You should ----

• Raise a ticket to KSA account management team

• Send an email to the account management team to validate the case

• Send an email to Mohamed Rafaat to validate the case

• Send an email to the account management team to compensation him

The business can change the address order when their status is….

^{(Choose all the correct answers)}

• RTO

• OFD

• In transit

• created

• All of the above

The business (Tag Home) tier is 1B so that he will receive his cash-out the next day, and we will not deduct 1% from the total transaction

• True

• False

Bosta deducts 1.50% extra fees as (CCOD) for 2-B plan

• True

• False

The customer is asking to cancel the order,

You should...

^{(choose all the correct answers)}

• Raise a resolve ticket to the Hub

• Advise the customer to take the action from the dashboard

• Raise a close ticket to the Hub

• Take the action from the admin dashboard