EP workplace

1.Which one is the first part of a business letter?

• 1.Date
• 2.Salutation
• 3.Sender’s address
• 4.Recipient’s address

2.Which salutation may be used when a recipient is a company?

• 1.Dear Sirs,
• 2.Dear Sales manager,
• 3.Dear Sir or Madam,
• 4.Dear Fuji Company,

3.Which sign is used at the end of American Style salutation?

• 1.colon
• 2.dash
• 3.comma
• 4.semi-colon

4.What is the complimentary close used for the salutation “Dear Sir,”

• 1.Yours truly,
• 2.Truly yours,
• 3.Yours sincerely,
• 4.Your faithfully,

5.Which one is correct about writing a business letter?

• 1.A salutation “Dear Sir” is used for a company.
• 2.A salutation “Dear Gentlemen” is used for a company.
• 3.A complimentary close “Best Regards” is formal style.
• 4.Typing a business letter at the left margin is British style.

6.Which one is correct?

• 1.attention- attn
• 2.reference- re
• 3.carbon copy- bcc
• 4.enclosure- encs

7.“Could you give me a price list of your product, please”? According to the statement, it can be found in____________________.

• 1.A compliant letter
• 2.An inquiry letter
• 3.An order letter
• 4.A thank you letter

8.Which one is NOT true about writing a business letter?

• 1.A formal letter must have a date.
• 2.If the beginning of a letter is “Dear Mr. Smiths”, you must finish your letter with “Kind Regards”.
• 3.After signing your name, you have to type your name and position under your signature.
• 4.Using a comma after the salutation is the British style.

9.Please find__________ current catalogue and price list with this letter.

• 1.enclose
• 2.encloses
• 3.enclosed
• 4.enclosure

10.What kind of the letter is referred from the information above?

• 1.A collection letter
• 2.A complaint letter
• 3.An adjustment letter
• 4.An acknowledging an order