HEIDAG

VSM is used for high level process mapping

• True

• False

Answer explanation

Successful Gemba visit

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• 
• 

An improvement without a standard is just a containment

• True

• False

Gemba is not used for

• Waste hunting

• Process walk

• Issue investigations

• Countermeasure confirmation

Answer explanation

Select the correct statement

• Fulfillment of basic customer need will result in more customer satisfaction

• Not fulfilling delighter for your customer will lead to dissatisfaction

• Fulfilling basic customer need will not increase satisfaction

• The more satisfiers you will implement for your customer the more delighted he will feel

Answer explanation